Hi, Susan. I'm very interested in your paper on 'dealing with trolls'. I have a pair of very disruptive trolls frequenting an unmoderated automotive newsgroup (that I've been a longstanding member of) right now and I need ideas to help handle them. Please let me know as soon as possible. Thank you very much. Robert --- Fellow Internet researchers, Lachlan Brown is a troll. The solution to how to deal with a troll's disruptive effects is not simple -- both ignoring him and restricting his access via moderation or other means have their drawbacks. If anyone is interested, I've just co-authored a paper analyzing a case of trolling that bears similarities to the one currently taking place on this list. It's under review for publication, but I'd be happy to send a pre-publication copy to anyone who emails me. Best, Susan Herring