Dear AIR: thanks for the so much off-list feedback, I'm assembling the reference list. Just as a clarification, I am especially eager to find some traditional sociology of work or organizational behavior studies using ethnography or other qualitative methods used in an e-commerce firm. For this particular purpose we don't need useability studies or virtual ethnographies. I'll keep what's been sent to me in the ref. list anyway. p. Philip Howard ph. (773) 274-6817 / c. (202) 271-7170 / p-howard@northwestern.edu Sociology, Northwestern University - http://pubweb.nwu.edu/~pho442/ Survey2001 Project - http://survey2001.nationalgeographic.com Pew Internet & American Life Project - http://www.pewinternet.org