Hi... Some of my own earlier work involved either direct analyses of voice mail usage and evaluation, or multi-media studies that included email and voice mail. Reference sections in these provide pointers to related research. Some few explicitly compared voice mail and email, such as Reinsch & Beswick, and Markus and Soe. Rice, R. E. & Shook, D. (1990). Voice messaging, coordination and communication. In J. Galegher, R. Kraut, & C. Egido (Eds.), Intellectual teamwork: Social and technological foundations of cooperative work (pp. 327-350). Hillsdale, NJ: Lawrence Erlbaum. Rice, R. E. (with Hart, P., Torobin, J., Shook, D., Tyler, J., Svenning, L. & Ruchinskas, J.) (1992). Task analyzability, use of new media, and effectiveness: A multi-site exploration of media richness. Organization Science, 3(4), 475-500. Rice, R. E. (1993). Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Communication Research, 19(4), 451-484. Rice, R. E. & Danowski, J. (1993). Is it really just like a fancy answering machine? Comparing semantic networks of different types of voice mail users. Journal of Business Communication, 30(4), 369-397. Rice, R. E. & Steinfield, C. (1994). Experiences with new forms of organizational communication via electronic mail and voice messaging. In J. Erik Andriessen & R. Roe (Eds.), Telematics and work (pp. 109-137). Hillsdale, NJ: Lawrence Erlbaum. Rice, R. E. & Tyler, J. (1995). Individual and organizational influences on voice mail use and evaluation. Behaviour and Information Technology, 14(6), 329-341. Rice, R. E., D'Ambra, J., & More, E. (1998). Cross-cultural comparison of organizational media evaluation and choice. Journal of Communication, 48(3), 3-26. ====================================== Ronald E. Rice Arthur N. Rupe Endowed Professor Dept. of Communication Incoming President of the International Communication Association Co-Director, Center for Film, Television and New Media University of California Santa Barbara, CA 93106-4020 ph: 805-893-8696; fax: 805-893-7102 rrice@comm.ucsb.edu http://www.comm.ucsb.edu/rice_flash.htm http://www.cftnm.ucsb.edu ----- Original Message ----- From: "Rodino, Michelle (rodinoml)" <rodinoml@UCMAIL.UC.EDU> To: <air-l-aoir.org@listserv.aoir.org> Sent: Thursday, June 16, 2005 5:42 AM Subject: [Air-l] email vs voice mail

Hello A listers: Does anyone know of research that compares the "effectiveness" (however defined) of voice mail vs email?

Thanks,

Michelle

Michelle Rodino, Ph.D. Assistant Professor Department of Communication 601 B Teacher's College PO Box 210184 Cincinnati, OH 45221-0184 Tel: (513) 556-4387 Fax: (513) 556-0899 michelle.rodino@uc.edu

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