Hi Louise, The list members have made some wonderful suggestions. Perhaps my book, *Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies, and Other Jerks, *released last month, would make a good addition to an already strong list of works. It identifies and addresses a host of online etiquette misbehaviors and violations, and offers a framework for trying to effectively manage them. Best regards, Andrea ----- *Andrea Weckerle, MA, JD* *Founder* of CiviliNation Taking a Stand Against Online Hostility, Character Assassination and Adult Cyberbullying * **Learn more about CiviliNation* Website: http://www.civilination.org/ Twitter: @Civilination Facebook: http://www.facebook.com/CiviliNation