There's been a bit of research on naive computer users in advanced technological environments, if I have understood the question correctly. Robinson, L. H. and K. J. Thoms (2001). "A longitudinal study of college student computer knowledge." Journal of Computer Information Systems Fall 2001: 9-12. There was something recently in the Chronicle of Higher Education on this but I can't locate it at the moment. Cheers, Denise Denise N. Rall, PhD. Special Projects, Faculty of Arts & Science, Southern Cross University, Lismore NSW 2480 AUSTRALIA Mobile +(61) (0)438 233 344 http://www.scu.edu.au/schools/esm/staff/pages/drall/ Join the Association of Internet Researchers http://aoir.org Internet Research 10.0, October 7-11, Milwaukee, WI, USA

Access Yahoo!7 Mail on your mobile. Anytime. Anywhere. Show me how: http://au.mobile.yahoo.com/mail