[Air-l] Internet and Government

Hi all, I'm starting a research on the transformations created by the introduction of the Internet in government services (i.e. how it affects the decision making process and the relationships between civil servants and citizens). I would be grateful for the references of any relevant literature using a sociological approach. Thanks for your help, Viviane Serfaty Assistant Professor Institut d'Etudes politiques Strasbourg, France www.vserfaty.cjb.net