CALL FOR PAPERS Knowledge Management, Organizational Memory, and Organizational Learning Cluster Part of the Organizational Systems and Technology Track at the Thirty-eighth Annual HAWAI'I INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES on the Big Island of Hawaii January 3 - 6, 2005 Additional conference details are available at: www.hicss.hawaii.edu Additional cluster details are available at: www.cbe.wsu.edu/~croasdell/hicss/hicss_cfp.htm The Knowledge Management, Organizational Memory, and Organizational Learning Cluster is the continuation of the eleven-year running mini-track on Knowledge Management, Organizational Memory, and Organizational Learning. The research cluster continues to build on the success of last few years. In fact, last year was unprecedented - 30 papers were presented in 10 sessions to large and enthusiastic audiences. Given the popularity of KM at HICSS and the increasing interest in KM research in the academic community, the cluster has been expanded to consist of six mini-tracks this year. This Call for Papers is soliciting contributions for all six of the mini-tracks in the cluster from all areas of knowledge management, organizational memory, and organizational learning. Prospective authors are advised to submit a 150-word abstract for guidance and indication of interest by March 31, 2004. Abstracts should be sent to the appropriate mini-track co-chair or to the cluster co-chairs. Abstract submittal is not required but we would appreciate notification of the intent to submit by March 31, 2004 so that we can plan for reviewers and sessions. Cluster Co-chairs are: Murray Jennex Dave Croasdell San Diego State University University of Nevada (760) 966-0548 775-784-4028 FAX: (760) 722-2668 e-mail: davec@unr.edu e-mail: Murphjen@aol.com e-mail: mjennex@mail.sdsu.edu Foundations of KM: Philosophy, Discovery and Representation Jim Courtney, Central Florida University, jcourtney@bus.ucf.edu Dianne Hall, Auburn University, halldia@auburn.edu Jim Sheffield, University of Auckland, j.sheffield@auckland.ac.nz Organizations and researchers continue to show strong interest in the topic of managing organizational knowledge. Of particular concern is how to use information systems to convert tacit knowledge to explicit knowledge to create an organizational memory, and how to effectively organize, store, extract, and manage this knowledge to facilitate organizational learning. The cluster seeks to integrate researchers working on theoretical and practical solutions in the areas of knowledge management (KM), organizational memory (OM), and organizational learning (OL). KM and OM address the process of acquiring, creating, distributing and using knowledge in organizations. OL is the development of shared meanings and interpretations. Possible topics include: · Relationships between KM, OM, and OL · Impacts of KM/OM on organizational/process effectiveness · Organizational culture impacts on the use of knowledge and OM · Global issues for the design, construction, implementation, and use of KM/OM systems · Integrating KM/OM across the value chain · Developing processes and systems for transferring, storing, integrating, and managing knowledge · Distributed KM · Methodologies, tools, processes, technologies for developing KM/OM Systems · Case studies of KM/OM systems · Cognitive approaches to KM, OM, and OL · Enablers of KM, OM, and OL Knowledge Flows: Knowledge transfer, sharing and exchange in organizations K.D. Joshi, Washington State University, joshi@wsu.edu Mark Nissen, Naval Postgraduate School, MNissen@nps.navy.mil Joe Brooks, Western Connecticut State University, brooksj@wcsu.edu Knowledge flows occur between individuals, among groups of individuals, and between organizations. This mini-track focuses on examining the nature and role of knowledge flows (e.g., knowledge transfer and knowledge sharing) among entities. Technical, managerial, behavioral, organizational, and economic perspectives on knowledge flows are encouraged. Potential topics include: · Characterizing the nature of knowledge flows. · Design of information and communication systems that facilitate knowledge transfer and sharing. · Technical challenges and solutions in the development and implementation of systems that facilitate knowledge flows. · Managerial and organizational challenges and solutions in institutionalization and implementation of processes and activities that facilitate knowledge flows. · Intra and inter-organizational processes for effective leverage of knowledge through knowledge transfer and sharing. · Enablers and inhibitors of knowledge sharing and knowledge transfer behaviors. · Effects of national, professional, and organizational cultures on knowledge transfer and knowledge sharing. · Knowledge transfer and sharing behaviors within emergent organizational forms such as virtual communities. · Role of information and communication technologies in managing knowledge flows. · Knowledge reuse in organizations. · Organizational and economic incentive structures for knowledge sharing and use. · Knowledge acquisition and transfer processes · Knowledge transfer enablers · Organizational culture affects on knowledge transfer KM/OM Implementation and Other Issues Murray Jennex, San Diego State University, Murphjen@aol.com Dave Croasdell, Washington State University, dcroasdell@wsu.edu Stefan Smolnik, University of Paderborn, stefan.smolnik@notes.uni-paderborn.de Research into successful knowledge management and organizational learning implementations indicate that these initiatives require sound understanding of organizational culture, social interactions, and communication. To create learning organization requires a cultural shift in individuals and organizations. Before successful systems can be implemented to support knowledge management and organizational learning, appropriate cultural foundations must be established. This may necessitate cultural change initiatives. This mini-track explores research into strategies and stories that relate to these cultural initiatives. In addition, the track will be used to explore the identifying the bodies of knowledge that define the current state of research in knowledge management, organizational memory, and organizational learning. Potential topics include: · Case studies of knowledge management and organizational memory systems · Effectiveness of knowledge management/organizational memory systems · Other issues affecting the design, construction, implementation, and use of knowledge management/organizational memory systems · Knowledge management/organizational memory systems for small and medium enterprises · Methodologies and processes for developing Knowledge Management/Organizational Memory Systems · Global issues in knowledge management, organizational memory, and organizational learning · Knowledge management strategy · Organizational effectiveness due to knowledge management/organizational memory/ organizational learning and knowledge and organizational memory use · Knowledge management, organizational memory, and organizational learning metrics Information and Communication Technologies in Support of KM/OM/OL Saonee Sarker, Washington State University, ssarker@wsu.edu Susan Gasson, Drexel University, sgasson@cis.drexel.edu Caroline Haythornthwaite, University of Illinois, haythorn@uiuc.edu This mini-track looks at technical issues and tools for building and supporting knowledge management, organizational memory, and organizational learning systems including the use of information and communication technologies (ICTs) to support the sharing of knowledge between individuals, groups, and organizations in a variety of contexts (e.g., collocated, distributed nationally or internationally). In addition, we welcome studies with implications on social/technical design of systems enabling knowledge sharing. We encourage papers that explore the role of information and communication technologies (e.g., knowledge management systems, digital libraries, online learning environments, intranets, etc.) in mediating/facilitating knowledge sharing. Papers that present alternatives to the knowledge-based systems' concepts of knowledge "codification" and "transfer" are also of interest. Possible paper topics include: · How ICTs affect knowledge sharing: · Knowledge characteristics in ICT-mediated collaboration: · ICT design attributes that facilitate or constrain effective knowledge sharing: · The role of ICTs in facilitating collaborative work. · Tools and technologies for developing KM/OM/OL oriented Systems · Issues related to the capture, storage, search, retrieval, and use of knowledge and organizational memory · Development and use of taxonomies, ontologies, and knowledge/topic maps · Development and implementation of Knowledge networks · Developing processes and systems for visualizing knowledge Managing Knowledge in Software Development Anandhi Bharadwaj, Emory University, anandhi_bharadwaj@bus.emory.edu Amrit Tiwana, Georgia State University, atiwana@bus.emory.edu Software development is a knowledge intensive process that involves assimilation and integration of a variety of specialized business, application domain, and technical knowledge. Much of this knowledge is fragmented across organizations and functions, raising interesting challenges to which many of the chronic problems of systems development can be traced. Integration of such knowledge is necessary to bring it to bear in formulating an appropriate software design, both within and across projects. While the importance of KM in software development is implicitly recognized, systematic and rigorous research on the topic is sparse. The proposed mini-track focuses on knowledge management in the context of software development. Potential topics include: · Organizing for KM in software development · Case studies of knowledge management in software development · Empirical studies of knowledge management in software development · Knowledge search and transfer across organizational boundaries · Communities of practice in software development · KM in open-source software projects · Tools and technologies to facilitate KM in software development · KM in outsourcing partnerships · Enablers and barriers to KM in software development Customer Knowledge Management Lutz Kolbe, University of St. Gallen, lutz.kolbe@unisg.ch Malte Geib, University of St. Gallen, malte.geib@unisg.ch Customer Knowledge Management (CKM) is the application of Knowledge Management (KM) instruments and techniques to support the exchange of knowledge between an enterprise and its customers. Four aspects distinguish CKM instruments: content, competence, collaboration and composition. CRM processes can be considered knowledge-oriented processes where knowledge intensity and process complexity are strongly correlated characteristics. This mini-track integrates research in customer relationship management and knowledge management. We encourage paper submissions from researchers and practitioners discussing a broad range of topics combining those two areas. Knowledge flows in CRM processes can be classified into three categories: knowledge for customers, about customers, and from customers. Managing these different knowledge flows is a critical challenge and crucial for companies' success in the market. Possible paper topics include: · Process and information systems architectures for customer knowledge management · Improving CRM using KM · KM instruments and tools for marketing, sales, and service processes · Use of customer knowledge collected in marketing, sales, and services processes · Best practices and case studies of customer knowledge management · Real-time knowledge management for service and sales · Innovative technologies for the support of knowledge exchange in customer-oriented processes · Integration of CRM and KM with strategy and process Additionally, the below mini-track is cross listed with the KMOMOL Cluster: Distributed Knowledge Management (Part of the Collaborative Systems Track) Roberto Evaristo, University of Illinois, Chicago, evaristo@uic.edu Kevin Desouza, University of Illinois, Chicago, kdesou1@uic.edu Yukika Awazu, YA Research & Solutions, Chicago, yukika_awazu@ya-research.com The goal of this track is to explore the notion of managing knowledge in today's distributed environment. Specifically, we are interested in papers that explore issues, challenges, and case studies of sharing and leveraging knowledge using new advances in protocols, approaches or technology in a distributed, collaborative, virtual, or global context. We are especially interested in novel approaches to traditional barriers associated with managing knowledge. Moreover, we welcome not only empirical or theory testing papers but also frameworks, theory building papers or papers that describe working distributed knowledge management environments. Potential topics include: · Distributed Project Management and its Implications on Knowledge Management · Context Issues in Global Knowledge Management Systems · Virtuality in Organizations and its Effects on Collaborative Knowledge Management · Mobile Databases and Wireless Applications for Knowledge Management · Ubiquitous & Pervasive Computing for Distributed Knowledge Management · Knowledge Management in Heterogeneous and Distributed Systems · Strategic Issues in Managing Knowledge in the Networked Economy · New Knowledge Sharing Protocols or Applications IMPORTANT DEADLINES March 31, 2004Abstracts submitted for guidance and indication of appropriate content. June 15, 2004Full papers submitted to the HICSS Submission System. Contact minitrack chairs for submission instructions. August 15, 2004Notice of accepted papers sent to Authors. September 15, 2004Final papers sent to minitrack chairs for review October 1, 2004Accepted manuscripts submitted to HICSS submission system Authors must be registered for the conference by this date INSTRUCTIONS FOR PAPER SUBMISSION 1. Contact the Minitrack Chair in advance for specific submission instructions. Otherwise, submit an electronic version of the full paper, consisting of no more than 25 double- spaced pages, including diagrams, directly to the HICSS Submission System. (NOTE: The final paper must be NO MORE THAN 10 pages, double-column, single spaced.) 2. Do not submit the manuscript to more than one Minitrack. Papers should contain original material and not be previously published, or currently submitted for consideration elsewhere. 3. Each paper must have a title page to include title of the paper, full name of all authors, and complete addresses including affiliation(s), telephone number(s), and e-mail address(es). 4. The first page of the manuscript should include only the title and a 300-word abstract of the paper. CONFERENCE ADMINISTRATION: Ralph Sprague, Conference Chair Email: sprague@hawaii.edu Sandra Laney, Conference Administrator Email: hicss@hawaii.edu Eileen Dennis, Track Administrator Email: eidennis@indiana.edu For the latest information; visit the HICSS web site at: http://www.hicss.hawaii.edu 2005 CONFERENCE VENUE: Hilton Waikoloa Village (on the Big Island of Hawaii) 425 Waikoloa Beach Drive Waikoloa, Hawaii 96738 Tel: 1-808-886-1234 Fax: 1-808-886-2900 http://www.hilton.com/hotels/KOAHWHH/index.html?show=all www.hiltonwaikoloavillage.com NOTE: December 1 is the deadline to guarantee hotel room reservation at conference rate.