hi Denise You may want to get in touch with Ted Zorn at University of Waikato Management School and ask him about his paper: Politics, Emotion and the Discourse of ICT Adoption and Implementation 2002 Australia-New Zealand Communication Association Conference The paper addressed ICT adoption issues in not for profits, I can't remember how much volunteers were addressed specifically but I'm sure there would be leads that will be useful. http://www.mngt.waikato.ac.nz/ict (visit "Team" to get to Ted's Bio) Danny Denise N. Rall wrote on 5/12/02 7:32 PM:
Dear Aoir's -
Now that I have put everyone offside with my protocol analysis, I'd like to ask a question -
Does anyone out there, who cares to reply (on or off list) know of specific research on the role of volunteers in the development of computing services at nonprofit organizations?