Nancy wrote:
By completion do you mean how many of those who click through to it actually finish it?
Yes.
On the survey I'm running right now I have WAY less than 80% completion rate. It is more like 55%, which I think is on a par with the last one I did. The "completion" figures are off too, though, because SurveyGizmo (which I am very happy with BTW) calls things completed if people went through to the last page even if they didn't do large sections of the stuff in between,
I think that's what's happening with SurveyMonkey too. I added "Not applicable" as a choice to virtually all of my non-demographic closed-ended questions, so that may be helping with my completion rate, so far. Despite the various recommendations for other online survey services (including SurveyGizmo :-), so far I'm quite happy with SurveyMonkey. I mainly stuck with it because it's the one I included in my original internal grant application -- including its information on pricing, privacy policies, and the rest -- and heaven forbid that I should decide to switch to another service and have to go through the IRB again to get all that approved! But so far, so good. Holly