Hello Air folks : ) And thanks to Lisa for generating the discussion topic below.
From: "Lisa-Jane McGerty" <L.J.Mcgerty@Bradford.ac.uk> Can anyone recommend any good books/journal articles/websites on doing qualitative interviews online, i.e. using one-to-one synchronous exchanges in some kind of chat environment (or whatever) for qualitative research? Has anyone on the list ever done this? Any thoughts anyone??
Lisa, I haven't come across any specific cites dealing with online interviewing--particularly synchronous discussions (but I haven't been diligent about looking either)...so, I would be interested if you happen to hear of any "must reads" on the topic. I did use online chat, specifically instant messaging for some of my work with rural youth in the U.S. ...i'm looking at how they use new media technologies in the negotiation of sexual and gender identities. I'm talking with young people between 14-24 so there were/are a host of ethical and methodological concerns my IRB and I hashed out before I started the project. A few key issues I've encountered in using this method: 1) because of my need for securing the confidentiality of the youth I'm working with--and assuring they are using a secure computer that can't link them to their conversations with me--it's harder for me to arrange using the net as a space for interviewing because of youth's limited access to such secure computer settings (they don't have a computer at home, or it's a shared family computer, or they are using the computer for fixed amount of time that can't be scheduled with an online interview). 2) literacy and conversational flow seemed a bit stifled online as compared to offline interviewing I did as follow ups with the same individuals..unfortunately, this is difficult to predict. I think it has little to do with the medium and more to do with the individual--I just never knew if someone was going to be more "chatty" online vs. offline..regardless of the medium they felt they would be more conversational with...and I am working with youth who have statistically less educational opportunities than just about any other young person in the U.S. ...several folks opted for talking in person because they were either embarrassed by or felt limited in their use of textual environments for communicating their feelings and ideas. 3) it's great to triangulate offline and online interview data. I don't believe I get anything more "real" out of talking with someone offline, but I do feel like I fill in (or paint) the picture in different ways using both online and offline interviewing techniques. Although it's undeniably appealing to have essentially instant transcripts of interviews using online environments, I always felt like my best interviews happened through a combination of phone, email, chat and inperson conversations. But, as I type that, I have to admit the triangulated interviews were better because I spent more time with the individuals and had a better sense of the kinds of discussion and questions that would really get them talking...i don't have the skills to illicit that kind of talk in online synchronous talk--perhaps that's the bigger issue...how do we train ourselves to use this medium as effectively as we can train ourselves to interview using offline spaces? Best of luck with your work ...and keep us posted on where this conversation goes : ) Mary ________________________________ Mary L. Gray <mlgray@ucsd.edu> Department of Communication University of California, San Diego vox: 502/451.5003 mail: PO Box 4004, Louisville, KY 40204 http://weber.ucsd.edu/~mgray