I haven't read the thread, but I am sure someone has already pointed you to Donald Norman. If not, here's a classic: Norman, D. A. (1992). Turn signals are the facial expressions of automobiles. Reading, MA, Addison-Wesley. Norman, D. A. (1999). The invisible computer: Why good products can fail, the personal computer is so complex, and information appliances are the solution. New York, Basic Books. A basic reference of his: Norman, D. (1988). The psychology of everyday things. New York, Basic Books. Anything by bonnie Nardi is great, not a superficial "list" but still very valid material here: Nardi, B. and V. L. O'Day (1999). Information Ecologies: Using technology with heart. Cambridge, MA, MIT Press. Nardi, B. and C. Zarmer (1993). "Beyond models and metaphors: Visual formalisms in user interface design." Journal of Visual Languages and Computing(March). Many many metaphors for computer activities (esp. hacking, etc.) can be found in Levy's classic: Levy, S. (1984). Hackers: Heroes of the computer revolution. New York, Dell. You ahve already been pointed to E. Raymond's dictionaries I am sure. Cheers, Denise Denise N. Rall, PhD. Internationalisation Project Officer Southern Cross University, Lismore NSW 2480 AUSTRALIA Office: Room T2.17, +61 (0)2 6620 3577 Mobile 0438 233 344 http://www.scu.edu.au/schools/esm/staff/pages/drall/ Presenter, Internet Research 9.0, 15-18 October 2008, Copenhagen, DK Get the name you always wanted with the new y7mail email address. www.yahoo7.com.au/mail