Folks, the following query comes from Paulina Borsook, a great thinker and mind, who wrote Cyberselfish. please direct any suggestions to her at <loris@well.com>. david *** i have a small research project for a division of an international entertainment/consumer electronics corporation having to do with investigating best practices for global work/information flow in a multinational/multicultural/multilingual corporation. i am looking for resources/exemplary or cautionary case histories/periodicals (my assignment is to create a bibliography/in-house compendium of such materials). some background on my project: the person i am doing it for is dir of techpubs at said multinational. he is smart/thinks like an organizational development person (though would never admit to such) + is aware of all the language/interpersonal/cultural issues of involved in creating/managing/obtaining information with regard to a task that involves folks both across depts (technical, legal, corporate, hq, etc; folks in us, europe, asia) and to folks outside (3rd-party developers). he has done such a good job that his dept is growing. in other words, his dept is increasingly taking on additional tasks beyond the developer docs he was first charged with managing: localization. consumer docs. etc etc. -so- what he needs from me are resources/references that a) show best practices/benchmarks in how other enterprises have dealt with these probs b) cases, either exemplary or cautionary, dealing with these probs c) info that outlines the problems or suggests possible solutions in a general, but still practical, way d) publications/news services that his dept ought to be subscribing to (i have a query into the folks at 'information people and technology', for example). his goal here is to create a resource that he can use with his vps --- and above --- which has authoritative info on the mostly invisible but very real probs of managing info/workflow in a multinational/multilingual/multicultural corp, where the resulting publications had different audiences/needs. i think his idea ultimately to use this bibliographic resource to a) do his own job better b) possibly get company resources to implement the stuff that needs to be implemented. there have been 40 hundred million zillion articles written on certain aspects of these topics --- have been intensively researching such for weeks. but, i always believe that talking to smart people in the field is a better way to find stuff, for all kinda of reasons. particularly with a complex ambiguous research assignment like this, which touches on lots of different aspects of a complicated problem, i am hoping to rely on the kindness (and intelligence) of strangers, as opposed to the idiot savant traits of google and abi inform.