Hi, Someone asked me off-list for some readings on issues of design and usability, here are a few places I think are useful... and may be of interest to the group... Danny Christina Wodtke's excellent blogs on User Centred Design and Usability http://www.eleganthack.com/archives/cat_user_centered_design.html Don Norman, Emotion and design: Attractive things work better. http://www.jnd.org/dn.mss/Emotion-and-design.html An older, excellent overview on non-boring usability from M$ http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsiteplan/ html/improvingsiteusa.asp Good rundown on various ethnographic usability methods: http://www.newarchitectmag.com/archives/2001/02/ellis/ A more scholarly take on the information vs. experience debate: http://ic.media.mit.edu/people/jseo/courses/cms800/final-paper.html Nathan Shredoff's philosophy http://www.nathan.com/thoughts/unified/unified.pdf If you're a flash developer, an excellent article on Flash Usability http://www.flazoom.com/usability/usability_I_1.shtml Interesting accessibility article: embracing Diversity in Design http://www.webmasterbase.com/printTemplate.php?aid=761 Kim Goodwin from Cooper design, interesting takes on usability: http://www.cooper.com/articles/art_an_interview_with_kim_goodwin.htm