Re: [Air-l] informal vs. formal networks in the uptake of ICTs

I remember that Maria Bakardjieva wrote about the "warm expert" - ie the friend who is also an expert in IT - as an important element of the introduction to the Internet for most people - in one of her articles. It's a qualitative study, I don't know if you are looking for that or not. Sorry I can't remember which one it is. Bakardjieva, M., & Smith, R. (2001). The internet in everyday life: computer networking from the standpoint of the domestic user. New Media & Society, 3(1), 67-83. or Bakardjieva, M. (2003). Virtual togetherness: an everyday-life perspective. Media, Culture & Society, 25(3), 291-314. Elizabeth