[Air-l] outsourcing telephone & online support centers to developing countries

Does anyone know of studies on this topic? Specifically, I'm interested in studies that explore the extent to which these centers alter experienced space/geography as a result of the interactions they create between customers and support workers in different countries/cultures. Thanks, Julie -- Julie E. Cohen Professor of Law Georgetown University Law Center 600 New Jersey Ave., NW Washington, DC 20001 V 202-662-9871 F 202-662-9410 jec@law.georgetown.edu http://www.law.georgetown.edu/faculty/jec/