*Social Media, User Experiences and Enterprise Systems* *Session Chair *Honglei Li, Northumbria University, honglei.li@northumbria.ac.uk Nnanyelugo Aham-Anyanwu Northumbria University, nnanyelugo.aham-anyanwu@northumbria.ac.uk *Description* User experience refers to the subjective, dynamic and emotional side of technology usage. Originating from the practical side of interface design, user experience has recently been penetrating into the academic field mainly because of the recent user-cantered design stream alongside burgeoning social computing software such as Facebook, LinkedIn, etc. and mobile devices such as Tablet PC like iPad and smartphones. Given this fact, many new software and product developments focus on the enriched user experience to improve product values and expand new business areas. With this wave of user experience design, the software design has gradually shifted from the traditional function-centred method to the user-centred method. User-centred software implies considerations of the holistic user experience including emotional, sensory, communicational and even visual sides of the function. However, the interfaces and functions of most enterprise systems, such as ERP systems are still in their legacy states where users won’t be able to communicate with each other. This session aims at exploring the user experience perspective of enterprise systems to find solutions to tackle the issue of legacy interface of enterprise systems. *Call for Papers* Last decade has experienced a burgeoning growth of diversified social software including social networking software like Facebook, LinkedIn, and SecondLife. Smartphone interface such as IOS and android through iPhone and various other brands brings new perspectives on human computer interactions. Users have come through completely new experience with computer interface and information systems in mobile and social networking applications. However, most enterprise systems such as ERP systems are still using the legacy user interface which is complex to learn and hard to navigate. As today’s workforce gradually sheds the older generation of employees and absorbs the younger ones who have been raised up with vast information technology devices, the views and attitudes on user interfaces of ERP systems will be gradually changed. The needs for interactions with the enterprise systems will be challenged. While fully realization of all user experience dimension might take years, the most convenient solution would be the integration of the social media and the traditional ERP system. Big ERP provider such as SAP has already started their strategic plan to shift toward this direction. SAP is implementing a social media strategy to shift the perception of their ERP software from the company level to the individual level. Their recent plan to acquire Syclo <http://www.syclo.com/>, a leading provider of enterprise mobile applications and technologies, indicates their strategic move the enterprise software to the social level. SAP has also introduced the SAP Jam which allows for social collaboration at the workplace and connects customers, partners and work colleagues with the aim of business-critical problems. SAP Jam can be integrated with and accessed within a firm’s business applications; it can also be accessed on mobile devices and online. Several others ERP vendors like IFS and Oracle also launched their social media-powered ERP software such as IFS. What is the user experience of the current enterprise systems? How users expect from the user experience if they are considered in the development process? Should the enterprise systems be changed to meet the emergent needs of the new generation workforce? What’s the relationship between the use experience of enterprise systems and productivity and business performance? Many interesting issues should centre on interactions of new user experience and the traditional enterprise systems with legacy interface. This session aims at discussing various issues between user experiences and enterprise systems. We welcome high quality papers on the topics of, but not limited to, the following areas: · User Experience of the existing Enterprise Systems · Interaction methods of Enterprise systems · Enterprise systems’ manual or documentation · Ease of use of enterprise systems · User experience requirements analysis for enterprise systems · Influence of stakeholder’s interest on their experience · The relationship between user experience and employee productivity of enterprise systems · Case study of user experience of enterprise systems · User interface analysis of existing enterprise systems such as ERP and BPM systems · Development issues of enterprise systems user interface · User interface design of enterprise systems based on user experience · Social media integration with enterprise systems · Graphical design of enterprise systems · Social experience of enterprise systems · Social identity in enterprise systems · Internal and external factors influencing user experience All submissions will be evaluated for novelty, significance, and soundness. Papers should clearly state the purpose, theory, methodology, results, possible practical implications of the study, and be fully referenced with appropriate international citations. *Important Dates and Submission Method* Deadline for Abstract (Up to 500 words) Submission Sunday 16 November 2014 Notification for Review Results for Abstract Friday 12 December 2014 Deadline for receiving the camera-ready version of invited papers: Friday, 20 February 2015 *If you are interested in submitting the abstract, please reply to Honglei Li *honglei.li@northumbria.ac.uk An Invitation will be sent for the submission of the abstract. For more information about the 2nd International Conference on HCI in Business, please visit http://2015.hci.international/hcib -- 李红蕾 -- Dr. Honglei Li -------------------------------------------------------- Senior Lecturer in Enterprise Information Systems School of Computing, Engineering, and Information Sciences Northumbria University Newcastle Upon Tyne NE1 8ST Phone: +44 091 243 7830 (O) +44 0787 2653330 (M) E-mail:HongleiLi@gmail.com; Honglei.Li@northumbria.ac.uk Homepage: http://www.northumbria.ac.uk/sd/academic/ceis/about/staff/honglei_li -- 李红蕾 -- Dr. Honglei Li -------------------------------------------------------- Senior Lecturer in Enterprise Information Systems School of Computing, Engineering, and Information Sciences Northumbria University Newcastle Upon Tyne NE1 8ST Phone: +44 091 243 7830 (O) +44 0787 2653330 (M) E-mail:HongleiLi@gmail.com; Honglei.Li@northumbria.ac.uk Homepage: http://www.northumbria.ac.uk/sd/academic/ceis/about/staff/honglei_li