Here's the citation: chapter 6 - Seufert, A., Back, A., von Krogh, G., "Unleashing the power of networks for knowledge management: Putting Knowledge networks into action" pp. 99-208, in: Beerli, A. J., S. Falk, et al., Eds. (2003). Knowledge management and networked environments : leveraging intellectual capital in virtual business communities. New York ; London, AMACOM. I didn't recognize the names of these authors, they are from the University of St. Gallen, Switzerland. ===== "Stupidity is not just a lack of content; it's also a process" Denise N. Rall, Sustainable Forestry Mentoring Coordinator & PhD student, School of Education, Southern Cross University, PO Box 157, Lismore, NSW, 2480 Australia Phone +61-2-6624-8627 Fax +61-2-6624-8637 Office (Tuesdays) (02) 6620 3577 Mob 0438 233 344 http://www.scu.edu.au/schools/edu/research/deniserall/index.html __________________________________________________ Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more http://tax.yahoo.com