Is this a Facebook page or profile? I know you said profile, but just want to clarify. It may be that the account has been flagged. I'm not sure if you contacted Facebook directly, but that's what I would do. It may have looked like SPAM, or someone reported it as SPAM, and/or the account is still locked. In the future try using a page for the actual study, and connect it to the organization in which the study is being conducted. But contact Facebook directly, and once you are able to get into your account, make a copy of your participants contact information. I hope this helps. Diana Neal Sent via the Samsung Galaxy Note® 4, an AT&T 4G LTE smartphone -------- Original message -------- From: "Dr. Neema Trivedi-Bateman" <nt284@cam.ac.uk> Date: 06/24/2015 03:07 (GMT-06:00) To: air-l@listserv.aoir.org Subject: [Air-L] Facebook for tracking study participants Good morning, I hope somebody might be able to help me with an issue we are having using Facebook for our research. We are attempting to use a Facebook profile to send inbox messages to the participants of our longitudinal study, many of which have become uncontactable by all other methods (letters, calls, text messages, etc). We have successfully tracked and arranged to interview many of our 700 participants via Facebook but now Facebook are asking us to verify our identity to use our account. The account name is the study name followed by a researcher name. We have submitted identification to Facebook under the listed researcher's name but are still unable to login to our account. We are writing to enquire whether any other researchers have experienced this problem, or have used Facebook to contact participants successfully? Many thanks for your time, Neema Dr. Neema Trivedi-Bateman The Peterborough Adolescent and Young Adult Development Study (PADS+) University of Cambridge Sidgwick Avenue Cambridge CB3 9DA 01223 767177 _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org Join the Association of Internet Researchers: http://www.aoir.org/