Sally McMillan took an interactivity approach to tourism in a project she did on New Orleans tourism (shortly after Katrina, but!) I'm sure you'll find she has commented on this issue - here's an older paper of hers that may be useful as well. McMillan, S. J. (2002). "A Four-Part Model of Cyber-Interactivity: Some Cyber-Places are More Interactive Than Others." New Media and Society 4(2): 271-291. Denise N. Rall, PhD. Special Projects, Faculty of Arts & Science, Southern Cross University, Lismore NSW 2480 AUSTRALIA Mobile 0438 233 344 http://www.scu.edu.au/schools/esm/staff/pages/drall/ Join Us! Association of Internet Researchers http://aoir.org --- On Sat, 14/2/09, Heidelberg, Chris <Chris.Heidelberg@ssa.gov> wrote: Make Yahoo!7 your homepage and win a trip to the Quiksilver Pro. Find out more