Dear Daniela, I have recently finished an article where we examine the effect of the timing of follow-ups, different incentives, length and presentation of the questionnaire on the response rate and response quality in an online experimental setting (Deutskens, E.C., J.C. de Ruyter, M.G.M. Wetzels, and P. Oosterveld (2003), "Response Rate and Response Quality of Internet-based Surveys: An Experimental Study". submitted to Marketing Letters (second round)) I am happy to provide you with the latest version of the paper if you are interested. You can also find more information at my website (http://www.personeel.unimaas.nl/ec.deutskens/) If you have questions concerning the programming of your survey, you should look at http://www.surveymonkey.com/ , where you can easily program you surveys for free. Other articles that could be of interest: Cook, C., Heath, F., & Thompson, R. (2000). A Meta-Analysis of Response Rates in Web- or Internet-based Surveys. Educational & Psychological Measurement, 60(6), 821-836. Couper, M. P. (2000). Web Surveys: A Review of Issues and Approaches. Public Opinion Quarterly, 64(4), 464-494. Couper, M. P., Traugott, M., & Lamias, M. (2001). Web survey design and administration. Public Opinion Quarterly, 65(2), 230-253. Dillman, D. A., Tortora, R. D., Conradt, J., & Bowker, D. (1998). Influence of Plain vs. Fancy Design on Response Rates for Web Surveys. Paper presented at the Joint Statistical Meetings, Dallas, Texas. Dillman, D. A., & Bowker, D. K. (2001). The Web Questionnaire Challenge to Survey Methodologists. In U.-D. R. M. Bosnjak (Ed.), Dimensions of Internet Science. Lengerich: Pabst Science Publishers. Illieva, J., Baron, S., & Healey, N. M. (2002). Online Surveys in Marketing Research: Pros and Cons. International Journal of Market Research, 44(3), 361-382. Lozar Manfreda, K., Batagelj, Z., & Vehovar, V. (2002). Design of Web Survey Questionnaires: Three Basic Experiments. Retrieved 3, 7, from the World Wide Web: http://www.ascusc.org/jcmc/vol7/issue3/vehovar.html Schaefer, D. R., & Dillman, D. A. (1998). Development of a Standard E-Mail Methodology. Public Opinion Quarterly, 62, 378-397. Sheehan, K. B., & McMillan, S. J. (1999). Response Variation in E-Mail Surveys: An Exploration. Journal of Advertising Research, 39(4), 45. Sheehan, K. B. (2001, retrieved January 15th, 2003). E-mail Survey Response Rates: A Review. Retrieved 2, 6, from the World Wide Web: http://www.ascusc.org/jcmc/vol6/issue2/sheehan.html Shermis, M. D., & Lombard, D. (1999). A Comparison of Survey Data Collected by Regular Mail and Electronic Mail Questionnaires. Journal of Business & Psychology, 14(2), 341-354. Yun, G. W., & Trumbo, C. W. (2000). Comparative Response to a Survey Executed by Post, E-Mail, & Web Form. Journal of Computer-Mediated-Communication, 6(1). Hope this helps! Success with your survey Lisa -------------------------------------------------- Drs. Elisabeth Deutskens PhD Student Universiteit Maastricht Faculty of Economics and Business Administration Department of Marketing Tel: +31 (-43) -3883716 Fax: +31 (-43) -3884918 E-mail: ec.deutskens@mw.unimaas.nl website: http://www.personeel.unimaas.nl/ec.deutskens/ -----Original Message----- From: Daniela Papelbaum [mailto:d.papelbaum@senac.br] Sent: donderdag 27 november 2003 16:57 To: 'air-l@aoir.org' Subject: [Air-l] online interview Dear friends, I am conducting a research project on online courses and I´m planning to interview some students online. Is anyone on this list familiar with some papers/books/sites where people write about the methodology of conducting online interviews or the methodology of researching in the Internet, in general? Thank you very much for your time, best regards, Daniela Papelbaum
_______________________________________________ Air-l mailing list Air-l@aoir.org http://www.aoir.org/mailman/listinfo/air-l