[Air-L] References suggestions: qualitative interviewing

Hello. I'm seeking suggestions for references pertaining to different modes of qualitative interviewing (interviewing face-to-face, via telephone, email, IM, etc.). I think I have a robust reading list but would appreciate any suggestions that deal with qualitative interviewing modes. Thanks in advance! -Shannon Oltmann Shannon M. Oltmann, Ph.D. Assistant Professor School of Library & Information Science College of Communication & Information University of Kentucky shannon.oltmann@uky.edu 859.257.0788