Hi all, I agree with those suggesting that context is important, and that the consideration should be what harm may be caused. In terms of potential solutions for anonymity, in some recent work (in press) I took the decision to anonymise the content of tweets by changing each quoted tweet in one of the following two ways: by either swapping words or phrases in a linked clause, or by substituting a word for a close synonym. This hopefully retained the content and emotional weight while preventing a simple search for the tweet. This is in a case study of conflict between members of a particular online community, and a commercial organisation. By contrast, in a different context where the quoted tweet was a neutral statement related to an experience had by the user in their daily life, I contacted them to ask permission to quote verbatim with their username (and was granted it). Naomi Dr Naomi Jacobs Research Fellow TrustLens Project Department of Computing Science University of Aberdeen +44 (0)1224 274564 -----Original Message----- From: Air-L [mailto:air-l-bounces@listserv.aoir.org] On Behalf Of Casey Lynn Fiesler Sent: 13 July 2018 17:08 To: Tarleton L. Gillespie <tlg28@cornell.edu> Cc: air-l@listserv.aoir.org Subject: Re: [Air-L] Including screennames with tweets Nick already mentioned out recent research about this, but I’ll just chime in and add a few thoughts: It hasn’t come up at all what the subject matter of the papers/books are. I think that this is really relevant to an ethical analysis of this situation, because it goes to potential harm. There’s a big difference between “here is a tweet from someone talking about what they had for breakfast” and “here is a tweet from someone showing signs of a mental illness” or “here is a tweet from a political dissident who might be in physical danger”. Whether or not online content is PUBLIC is an important contextual factor (because of course if it’s not public, that’s a problem), but in my opinion should not be the only thing relevant for this decision. Though it’s also worth pointing out that if the tweet is something that could actually lead to harm, the issue isn’t publishing the handle or not - because public tweets can be easily searched. In that case, it might be better not to quote a tweet verbatim, or to use composites. As Tarleton says, the issue is whether a certain use is required to describe the work, which goes to a cost/benefit analysis. If it’s a tweet about breakfast that should be a different analysis than a tweet about a health condition. For the latter, you might want a more compelling reason for why the tweet needs to be there. The account name issue is even more tricky because depending on the context, it is possible there could be harm by not giving someone CREDIT for their content. But unless that kind of thing is likely - given what Nick and I found, unless there’s a reason that a handle has explanatory value it seems to just add another layer of potential discomfort for the unknowing research participants. That said, there are different norms in different communities about this kind of thing. What I’d like most to see is ethical analyses beyond “is it public or not” and for those analyses to be surfaced in the writing. So regardless of decisions, explaining them as part of methods would be great! Casey
On Jul 13, 2018, at 9:27 AM, Tarleton L. Gillespie <tlg28@cornell.edu> wrote:
Out of curiosity, I scanned through Twitter's ToS and related policies; I didn't see anything indicating how they want a tweet to be cited. Maybe it did in earlier versions, or I just missed it. But even so, it's not clear how Twitter's ToS has any standing or relevance to what a researcher does, as they're not the person contracting with Twitter in that contract. We could take their advice in to account, but I think Nick and Casey's point is the right one. What's the added value to the research of including the person's Twitter handle in the publication, such that it overcomes the possible discomfort and possible harm it could bring? It's surprising to me how often adding the handle / the name of the speaker / the interviewee really doesn't add to the analysis -- that we may be doing it more because it's what journalists do, or because we want to perform that it’s a legit tweet, or out of habit. Our instinct should not be how much can I publish based on what rights I think people have given up, but how far can I go to protect people and still make the cogent analysis the discussion requires.
Tarleton
On 7/13/18, 11:17 AM, "Air-L on behalf of Proferes, Nicholas" <air-l-bounces@listserv.aoir.org on behalf of nproferes@uky.edu> wrote:
Hi all,
Casey Fiesler and I recently published an article on Twitter users’ perceptions of the use of tweets in research (http://journals.sagepub.com/doi/abs/10.1177/2056305118763366).
One of our findings from the study was that when we asked, "How would you feel if a Tweet of yours was used in a research study and your Tweet was quoted in a published research paper, attributed to your Twitter handle?" only about ~24% of respondents indicated that they would be comfortable with this.
There's obviously a lot of situations in which including Twitter handles is appropriate (quoting public figures seems like a pretty clear cut case), but I do think it might be worth taking user expectations into consideration in that contextual decision, particularly if you are working with populations subject to harassment/bullying.
Cheers,
Nick
________________________________ From: Air-L <air-l-bounces@listserv.aoir.org> on behalf of Judith Rosenbaum-Andre <judith.rosenbaumandre@maine.edu> Sent: Friday, July 13, 2018 6:45:06 AM To: daniel.thomas--airl@cl.cam.ac.uk Cc: air-l@listserv.aoir.org Subject: Re: [Air-L] Including screennames with tweets
I just recently published a book on Twitter, race, and gender, and my publisher was very insistent I did use people's Twitter handles. For clarification, I used all publicly available tweets. I went back and forth on it myself a few times (and still every once in a while wake up in the middle of the night thinking, "did I do the right thing?!"), but ended up agreeing with them. Their argument, per Twitter's ToS, was that people's tweets should be treated as you would an in-text citation (e.g., "Hayes said"), as they are their thoughts and ideas, expressed in a public forum, and thus they have earned the right to be credited for them (almost on a par with copyright). Because I used public tweets anyone could and can still find the tweets even if I hadn't listed the screen name, which renders the argument that we need to protect their identity somewhat moot. In my book, I discuss some pretty awful statements though, and I did make sure to not choose tweets as examples that could really get people into trouble with their employer, for instance, and would instead use more innocuous tweets to illustrate my point. This kind of research, because I use public tweets, falls outside of our IRB's scope, as they consider it public information on a par with analyzing media content and thus non-human-subjects research. I don't know if this helps at all - I think it's a tough issue to deal with, and both decisions, like you said, have their pros and cons.
On Fri, Jul 13, 2018 at 4:27 AM Daniel Thomas < daniel.thomas--airl@cl.cam.ac.uk> wrote:
Dear Becky,
My understanding, though I haven't been involved in Twitter research myself, is that academics in the US have mostly decided it is fine to include screennames and that academics in the UK have mostly decided it is not OK to include screennames. I think that Twitter ToS require the sceennames to be included and allow publication as long as the full tweet is published (including sceenname). However, publishing without the sceenname is not permitted (this is second hand information so I may be wrong). The other issue is that even if sceennames are not included then it is easy to find the author from the content of the tweet and so the authors are still trivially deanonymised. Minor tweaks to punctuation/wording are apparently also insufficient as Twitter's search function will still normally find the original tweet. Depending on the research method you are using it may be possible to write your own synthesised example tweets that are representative of the kind of things people say. However, I know that for some methods/fields that is not possible.
I think it is a question where you will want your Research Ethics Board/IRB to sign off on your answer.
Helena Webb <helena.webb@cs.ox.ac.uk> from the University of Oxford might be a good person to talk to about this because she uses a similar Twitter example in her research ethics case studies at the workshops she runs. She did research that she was not able to publish because she ran into this problem and was not able to find a solution that protected the tweeters and was publishable.
Daniel
On 13/07/18 07:23, Hayes, Rebecca M wrote:
Dear All, Can you please weigh in on the decision to include or not include screennames when we cite tweets in a book? The book is on new media and crime, and we are using tweets in a few places as examples of some different discussions.
We are back and forth on whether we should include the screennames and at others or disclude them. The arguments we have seen thus far, are to include them because it was made public and we are citing someones words. The other argument is to disclude them as the person did not consent to have it printed in that way persay, and the screenname attached in our book could be used to find and harass the person. What are your thoughts?
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