YouTube Link: https://youtu.be/tanVYgiXv5U Our lives are full of emotion but emotions are rarely talked about in knowledge management. In this session we will discuss: - Different theories of emotion and what they mean for organisations - How knowledge and information professionals can manage their own emotions and respond to those of others - How we design products and programs that account for emotion Matt Moore is an Industry Fellow at UTS. He has over 20 years of experience working in knowledge management with organisations such as PwC, IBM, Oracle and ASIC. UTS CRICOS Provider Code: 00099F DISCLAIMER: This email message and any accompanying attachments may contain confidential information. If you are not the intended recipient, do not read, use, disseminate, distribute or copy this message or attachments. If you have received this message in error, please notify the sender immediately and delete this message. Any views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of the University of Technology Sydney. Before opening any attachments, please check them for viruses and defects. Think. Green. Do. Please consider the environment before printing this email.