Anyone know of published, qualitative studies of trust on e-bay?
These might also be relevant: The evolution of trust(worthiness) in the net http://ideas.repec.org/p/esi/discus/2004-21.html The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback http://ideas.repec.org/p/mit/sloanp/7346.html Reputation distribution and consumer-to-consumer online auction market structure: an exploratory study http://dx.doi.org/10.1016/j.dss.2004.07.006 The Dynamics of Seller Reputation: Theory and Evidence from eBay http://ideas.repec.org/p/cpr/ceprdp/4345.html /Jonas _______________________________________________________________ Research assistant Department of Management and Organisation Swedish School of Economics and Business Administration PB 479, FIN 00101 Helsinki, Finland Phone +358-9-43133246 http://www.shh.fi/~holmstr http://oacs.shh.fi _______________________________________________________________
- any user studies of e-bay, specifically about issues of trust, rating credibility, etc.: Rafaeli, S. and Noy, A. (2005). Social Presence: Influence on Bidders in Internet Auctions. EM-Electronic Markets, 15(2), 84-101 Rafaeli, S., & Noy, A. (2002). Online Auctions, Messaging, Communication and Social Facilitation: A Simulation and Experimental Evidence. European Journal of Information Systems, 11(3), 196-207. Noy, A. and Rafaeli, S. (forthcoming 2005). Simulating Internet auctions online: Effects of learning and experience. International Journal of Simulation and Process Modeling, Rafaeli, S., Raban, D. Ravid, G. and Noy, A. (2003). Online Simulations in Management Education about Information and its Uses. In C. Wankel and R. Defillipi (Eds.), Educating Managers with Tomorrow's Technologies A Volume in: Research in Management Education and Development, Information Age Publishing. pp. 53-80. Sheizaf
participants (2)
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Jonas Holmström -
Sheizaf Rafaeli