Hi Claudia, I'm not sure how much help these would be to you, but Jannis Androutsopoulos at King's College London has done work on youth and German-language websites. Here are some references: Androutsopoulos, J. (2007) 'Style online: Doing hip-hop on the German-speaking Web'. Style and Social Identities. Alternative Approaches to Linguistic Heterogeneity (ed. A. Peter), pp. 279-317, Berlin, NY: de Gruyter Androutsopoulos, J. (2007) 'Language choice and code-switching in German-based diasporic web forums'. The Multilingual InternetDanet (eds Brenda, Susan & C. Herring), pp. 340-361, Oxford: OUP Androutsopoulos, J. (2007) 'Bilingualism in the mass media and on the Internet'. Bilingualism: a social approach (ed. M. Heller), pp. 207-230, Palgrave Macmillan Androutsopoulos, J. (2006) 'Introduction: Sociolinguistics and computer-mediated communication'. Journal of Sociolinguistics, 10/4, pp. 419-438 Androutsopoulos, J. (2006) 'Multilingualism, diaspora, and the Internet: codes and identities on German-based diaspora websites'. Journal of Sociolinguistics, 10/4, pp. 429-450 Androutsopoulos, J. (2006) 'Online Hip Hop Culture'. Contemporary Youth Culture: An International EncyclopaediaSteinberg, Volume 1 (ed. S. Steinberg), pp. 217-233, Westport: Greenwood Press Best, Barb -- Barbara Clark, PhD student School of Languages, Linguistics and Film Queen Mary, University of London Mile End Road London E1 4NS United Kingdom b.l.clark@qmul.ac.uk On 31 Jul 2010, at 21:23, claudia pintozeballos wrote:

Dear all,

I am working on my dissertation right now about dialogic public relations via the WWW through the analysis of two official tourism websites. I would really appreciate your views on two aspects. One, if you could refer me to a document or publication to analyse what design features a website should have to interact with their audiences. There are hundreds of marketing articles on the internet but I would like to have a more academic expert and professional guidance which is your case.

The second thing is to know what would be the average loading time to consider reasonable (less than 6 or 10 seconds?) This is one of the 45 items within the easy of interface that I am analysing ( proposed by the public relations academics Kent and Taylor (2003).

many thanks for your help, Claudia Pinto

Queen Margaret University, Edinburgh, Scotland

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