re:first post(Am I wrong?)
when I write "there is no cyberspace", am I wrong, or am I merely not the flavour of the month? Is it wrong to not see a concept that some others can see? Or is it just like looking at an abstract painting - you see in it whatever you feel like seeing? see ya Eero Tarik Adelaide
Sorry for such a determinist formulation, but it sums up the research question some of my students are interested in, in the framework of my course "ICT and human relationships". More precisely, the question is wether there is a correlation between the increase of CMC in the workplace, and a decrease of interpersonal, face to face communications between co-workers (resulting in a discomfort for employees). I have browsed litterature on Internet uses in organizational settings, and failed to find anything about "socio-emotional aspects" of organizational communication. Any insight would be welcome, Guillaume ================================================ Groupe de recherche sur les usages et cultures médiatiques (GRM) Université du Québec à Montréal, Département des communications C.P. 8888, Succ. C-V, Canada H3C 3P8 -Tél.: +1 514 987-3000, 3211# Courriel: grm@uqam.ca - Site WWW: http://grm.uqam.ca/ ================================================
There is a chapter in Wellman and Haythornthwaite's _The Internet in Everyday Life_ by Copher in which she had people in an organization keep communication diaries. She found that those who used CMC more at work communicated MORE face-to-face and on the telephone with their co-workers. This included interpersonal communication as well as strictly task oriented. Nancy
Sorry for such a determinist formulation, but it sums up the research question some of my students are interested in, in the framework of my course "ICT and human relationships". More precisely, the question is wether there is a correlation between the increase of CMC in the workplace, and a decrease of interpersonal, face to face communications between co-workers (resulting in a discomfort for employees).
I have browsed litterature on Internet uses in organizational settings, and failed to find anything about "socio-emotional aspects" of organizational communication.
Any insight would be welcome,
Guillaume
================================================ Groupe de recherche sur les usages et cultures médiatiques (GRM) Université du Québec à Montréal, Département des communications C.P. 8888, Succ. C-V, Canada H3C 3P8 -Tél.: +1 514 987-3000, 3211# Courriel: grm@uqam.ca - Site WWW: http://grm.uqam.ca/ ================================================
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-- Nancy Baym http://www.ku.edu/home/nbaym Communication Studies, University of Kansas Bailey Hall, 1440 Jayhawk Blvd., Room 102, Lawrence, KS 66045-7574, USA Association of Internet Researchers: http://aoir.org
There is a chapter in Wellman and Haythornthwaite's _The Internet in Everyday Life_ by Copher in which she had people in an organization keep communication diaries. She found that those who used CMC more at work communicated MORE face-to-face and on the telephone with their co-workers. This included interpersonal communication as well as strictly task oriented.
Thank you Nancy. This is precisely the kind of studies I am looking for. Note that in the study you mention, the fact that CMC use seems to be optional is important; in the case my students are interested in (computerization of telephone customer service in a large organization), employees were forced to substitute telephone and F2F interactions with CMC interactions (probably through a dedicated event management application). I wonder if researchers in the field of cyberpsychology would have their own findings about this question? I have found something related to the topic in J.B. WALTHER (1992), "Interpersonnal effects in computer-mediated interaction", but the focus is on the psychological features of mediated interaction, not the overall psychological incidence of mediated communication in the organization. Guillaume
participants (3)
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Eero Tarik -
Guillaume Latzko-Toth -
Nancy Baym