There is a chapter in Wellman and Haythornthwaite's _The Internet in Everyday Life_ by Copher in which she had people in an organization keep communication diaries. She found that those who used CMC more at work communicated MORE face-to-face and on the telephone with their co-workers. This included interpersonal communication as well as strictly task oriented. Nancy
Sorry for such a determinist formulation, but it sums up the research question some of my students are interested in, in the framework of my course "ICT and human relationships". More precisely, the question is wether there is a correlation between the increase of CMC in the workplace, and a decrease of interpersonal, face to face communications between co-workers (resulting in a discomfort for employees).
I have browsed litterature on Internet uses in organizational settings, and failed to find anything about "socio-emotional aspects" of organizational communication.
Any insight would be welcome,
Guillaume
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-- Nancy Baym http://www.ku.edu/home/nbaym Communication Studies, University of Kansas Bailey Hall, 1440 Jayhawk Blvd., Room 102, Lawrence, KS 66045-7574, USA Association of Internet Researchers: http://aoir.org