Sounds industrial/organisational psych in nature. Golem effect? Distorted employee communication? Maybe Kurland & Pelled, 2000 Passing the word: Toward a model of gossip and power in the workplace. Academy of Management Review or Smith, 2001 The employee grapevine: What employers can learn from it. IPMA News. Cheers, @SharonG On Mar 5, 2011, at 10:28 AM, Nancy Baym wrote:
I've been asked this question:
"Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?"
Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist?
Thanks
Nancy _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org
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