I've been asked this question: "Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?" Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist? Thanks Nancy
Sounds industrial/organisational psych in nature. Golem effect? Distorted employee communication? Maybe Kurland & Pelled, 2000 Passing the word: Toward a model of gossip and power in the workplace. Academy of Management Review or Smith, 2001 The employee grapevine: What employers can learn from it. IPMA News. Cheers, @SharonG On Mar 5, 2011, at 10:28 AM, Nancy Baym wrote:
I've been asked this question:
"Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?"
Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist?
Thanks
Nancy _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org
Join the Association of Internet Researchers: http://www.aoir.org/
Nancy, take a look at the following: Allen Lee: Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation MIS Quarterly; Volume 18 Issue 2, June 1994; 143 - 157. He and others have other publications related to lab experiments and business-related email and CMCs, if I recall. Bob -----Original Message----- From: air-l-bounces@listserv.aoir.org [mailto:air-l-bounces@listserv.aoir.org] On Behalf Of Nancy Baym Sent: Saturday, March 05, 2011 10:29 AM To: air Subject: [Air-L] best intro level org comm book? I've been asked this question: "Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?" Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist? Thanks Nancy _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org Join the Association of Internet Researchers: http://www.aoir.org/
"connected" is also a great book. Rather dated, but was written during the rise of email. As a side note, the response from many in DoD regarding the implementation and use of email (Waaaay back in the day) is that it would enable people to communicate outside of the chain of command, and therefore would destroy the military's effectiveness, the sky would fall, and you'd be able to divide by zero, etc. Please excuse my spelling, this message was sent through a series of tubes... from my iPhone. On Mar 5, 2011, at 16:35, Robert Mason <rmmason@uw.edu> wrote:
Nancy, take a look at the following:
Allen Lee: Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation MIS Quarterly; Volume 18 Issue 2, June 1994; 143 - 157.
He and others have other publications related to lab experiments and business-related email and CMCs, if I recall.
Bob
-----Original Message----- From: air-l-bounces@listserv.aoir.org [mailto:air-l-bounces@listserv.aoir.org] On Behalf Of Nancy Baym Sent: Saturday, March 05, 2011 10:29 AM To: air Subject: [Air-L] best intro level org comm book?
I've been asked this question:
"Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?"
Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist?
Thanks
Nancy _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org
Join the Association of Internet Researchers: http://www.aoir.org/ _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org
Join the Association of Internet Researchers: http://www.aoir.org/
participants (4)
-
live -
Nancy Baym -
Robert Mason -
Thomas Jones