Nancy, take a look at the following: Allen Lee: Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation MIS Quarterly; Volume 18 Issue 2, June 1994; 143 - 157. He and others have other publications related to lab experiments and business-related email and CMCs, if I recall. Bob -----Original Message----- From: air-l-bounces@listserv.aoir.org [mailto:air-l-bounces@listserv.aoir.org] On Behalf Of Nancy Baym Sent: Saturday, March 05, 2011 10:29 AM To: air Subject: [Air-L] best intro level org comm book? I've been asked this question: "Specifically, I am interested to understand better how e-mail affects corporate communications. For example, if i e-mail my boss, my boss's boss, all the way up the ladder, then how does that change the chain of command. Isn't there some element of information protection in a chain of command? I realize we can sit down for quite some time and speak about the implications, but my main question for you is can you direct me to a book or academic publication that can point me in the right direction?" Could those with expertise in this area point me to a solid readable introduction for an interested non-specialist? Thanks Nancy _______________________________________________ The Air-L@listserv.aoir.org mailing list is provided by the Association of Internet Researchers http://aoir.org Subscribe, change options or unsubscribe at: http://listserv.aoir.org/listinfo.cgi/air-l-aoir.org Join the Association of Internet Researchers: http://www.aoir.org/