Hi all, I'm writing my phD thesis on chat-room conflicts and I would be very pleased if you could guide me to some articles written about this subject. I'm a linguist and I will use conversation analysis and discourse analysis but I'm also interested in socio linguistic and socio psychological approach to the subject. I'm familiar with all classic books and articles but it has been hard to find any good texts on social+verbal conflicts on the net. Does someone know for example this: "Online Dispute Resolution: Resolving Conflicts in Cyberspace"? I would also like to point out that my aim is to study naturally occurring verbal conflicts/disputes in stead of flaming (which, of course, will be discussed in my work). Thank you in advance! Jonna Ahti -- Ms. Jonna Ahti PhD student NORDICA - Department of Scandinavian Languages and Scandinavian Literature P.O.Box 24 00014 University of Helsinki Finland tel. +358-40-5625497 jonna.ahti@helsinki.fi