Greetings, In my 2001 PhD dissertation, "Misbehavior in Cyber Places: The Regulation of Online Conduct in Virtual Communities on the Internet," I reviewed literature on FAQs (including Dutton's article, among others) and considered the role of FAQs in enforcing online community norms, along with related materials like RFCs, AUPs, TOSs, etc. The dissertation is available from ProQuest/UMI in both printed and electronic form (PDF file) at http://wwwlib.umi.com/dissertations/fullcit/3022160 Regards to all, Janet Janet Sternberg, Ph.D. Assistant Professor Communication and Media Studies Latin American and Latino Studies Fordham University Bronx, NY 10458-9993 USA 718-817-4855 voice | 718-817-4868 fax jsternberg@fordham.edu | janet.sternberg@nyu.edu President, Media Ecology Association http://www.media-ecology.org William Dutton wrote:
Related: Dutton, W. H. (1996), ‘Network Rules of Order: Regulating Speech in Public Electronic Fora,’ Media, Culture, and Society, 18 (2), 269-90.