Hi Jonna :) I was interested to see your query about literature regarding chat-room conflicts. My own doctoral research was inspired by experiences I had with chat-room conflicts on IRC (Internet Relay Chat), although I dealt with the topic more broadly in the dissertation I completed in 2001, "Misbehavior in Cyber Places: The Regulation of Online Conduct in Virtual Communities on the Internet." Although I haven't published a book on this research, my dissertation is available from UMI in both printed and electronic form (PDF file) at http://wwwlib.umi.com/dissertations/fullcit/3022160 I can provide further details (abstract, table of contents) if you contact me off list. Kind regards, Janet Janet Sternberg, Ph.D. Assistant Professor and Associate Chair Department of Communication and Media Studies Fordham University Bronx, NY 10458-9993 USA 718-817-4855 voice | 718-817-4868 fax netberg@compuserve.com Jonna Ahti wrote:
Hi all, I'm writing my phD thesis on chat-room conflicts and I would be very pleased if you could guide me to some articles written about this subject. I'm a linguist and I will use conversation analysis and discourse analysis but I'm also interested in socio linguistic and socio psychological approach to the subject. I'm familiar with all classic books and articles but it has been hard to find any good texts on social+verbal conflicts on the net. Does someone know for example this: "Online Dispute Resolution: Resolving Conflicts in Cyberspace"? I would also like to point out that my aim is to study naturally occurring verbal conflicts/disputes in stead of flaming (which, of course, will be discussed in my work).
Thank you in advance!
Jonna Ahti