Dear Louise and others who might be interested,
I'm just about to launch on some interdisciplinary research on 'ICT and work' (the others are sociologists/anthropologists, I am an HCI person interested in CSCW and ethnographic techniques). So we're coming at the issue from some fairly different literatures.
There is (of course!) a lot of work on these issues from various perspectives. I come to think on work psychology, stress, etc, related to ICT. Also, of course, the issue of "organizational memory", that has been as much promoted as critisized. I myself have, together with my doctoral students, been working some on the issue of ICT in collaborative work with "dynamic systems": control rooms,of different kinds. Some journal publications that should be easily available are: Garbis, C. & Wærn, Y. (1999). Team coordination and communication in a rescue command staff - The role of public representations. Le Travail Humain, 62, 273-291. Artman, H., Waern, Y. (1999) Distributed cognition in an Emergency Co-ordination center. Cognition technology and Work, 1:237-246 You can also approach Christer Garbis or Henrik Artman directly for knowing more about their dissertations within this field of "dynamic control": chrga@tema.liu.se, artman@nada.kth.se. Good luck! Yvonne -- Yvonne Wærn, Professor em, PhD. Department of Communication Studies, Linköping University SE 581 83 Linköping